At Mansha Heritage, we strive to provide the best services and experiences to our customers. However, in case you are not completely satisfied with your purchase or booking, we have outlined our refund policy below to address any concerns.

1. Refund Eligibility

The following conditions must be met to get a refund:

• The request for a refund must be made within 7 days of the date of purchase or booking.
• The service must not have been used or consumed.
• Any damages or issues must be reported with clear proof (photos, video, etc.).

2. How to Request a Refund

Please follow these steps to start the refund request process:

• Contact us at [email address] or through our contact form on the website.
• Provide details of your purchase or booking, including the date of purchase, service details, and the reason for requesting a refund.
• Submit any supporting evidence, such as photos or videos of the issue, if applicable.

3. Refund Process

Once we receive your request, we will review it and notify you of the status within 30-45 business days. If your refund is approved, the refund will be processed via the original method of payment. Please note that it may take up to 60 business days for the refund to be reflected in your account, depending on your payment provider.

4. Non-Refundable Items

The following items and services are non-refundable:

• Special promotions and discounted rates that have explicit non-refundable terms.
• Booking fees, if applicable.
• Additional services that were not canceled per their specific cancellation policies.

5. Cancellations

If you need to cancel a service or booking, please notify us as soon as possible. Depending on the timing of your cancellation, we may offer a refund or credit toward a future purchase, at our discretion.

6. Changes to the Refund Policy

Mansha Heritage reserves the right to amend or update this refund policy at any time. Any changes will be shown on this page along with the date they were last changed.